FREQUENTLY ASKED
QUESTIONS

Getting started is simple. Complete our quick eligibility quiz, and if you qualify, you'll be connected with a licensed clinician who will review your health profile. Once approved, your personalized treatment ships directly to your door—no waiting rooms required.

No. XYRx operates as a telehealth platform. All consultations are conducted online, and our licensed clinicians review your intake form and lab results (when required) remotely. This allows us to provide convenient, discreet care from anywhere.

Most patients receive approval within 24-48 hours of submitting their intake form. If lab work is required, timelines may vary based on when results are received. Once approved, treatments typically ship within 1-2 business days.

You'll need to provide basic personal information, your health history, current medications, and your health goals. For certain treatments, recent lab work may be required. Our intake form will guide you through everything we need.

Yes, you can adjust your treatment plan at any time. Simply contact your care team or use your patient dashboard to request changes. Your clinician will review and approve modifications based on your needs.

When prescribed and monitored by licensed clinicians, peptide therapies have an excellent safety profile. Our treatments use pharmaceutical-grade compounds from licensed pharmacies. Your clinician will review your health history to ensure treatments are appropriate for you.

Side effects vary by treatment but are generally mild and temporary. Common effects may include injection site reactions, mild nausea, or headaches. Your clinician will discuss specific risks and monitoring protocols during your consultation.

All XYRx medications are sourced from licensed, FDA-registered compounding pharmacies in the United States. We maintain strict quality standards and only work with pharmacies that meet our rigorous compliance requirements.

Certain health conditions may preclude the use of specific peptide therapies. During your intake, we'll review your health history to identify any contraindications. Our clinicians prioritize your safety above all else.

Storage requirements vary by medication. Most peptides require refrigeration. Each shipment includes detailed storage instructions to ensure your medications maintain their potency and effectiveness.

Results vary by individual and treatment type. Many patients report improvements in energy and sleep within the first 2-4 weeks. More significant changes in body composition, muscle recovery, and overall vitality typically develop over 8-12 weeks of consistent use.

Peptide therapies support your body's natural processes rather than replacing them. Maintaining results typically requires ongoing treatment, combined with healthy lifestyle choices including proper nutrition, exercise, and sleep.

Results depend on your specific treatment, baseline health, and lifestyle factors. Common benefits include improved energy, better sleep quality, enhanced recovery, and improvements in body composition. Your clinician can provide personalized expectations.

We recommend periodic check-ins with your care team and, when appropriate, follow-up lab work to objectively measure your progress. Many patients also track subjective measures like energy levels, sleep quality, and workout performance.

Medications are shipped in discreet, temperature-controlled packaging to ensure potency and privacy. All shipments include proper storage instructions and are tracked from pharmacy to doorstep.

We currently offer services in select states. Availability varies by state and may change over time. During the intake process, we'll confirm availability based on your location and selected treatments.

Once your order is processed, shipments typically arrive within 3-5 business days via priority shipping. Expedited options may be available for an additional fee.

If your shipment is delayed or arrives damaged, contact our support team immediately. We'll work with you to resolve the issue, which may include reshipping your order at no additional cost.

Yes, all XYRx shipments arrive in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.

XYRx operates on a direct-pay model and does not bill insurance directly. However, we provide itemized receipts that you may submit to your HSA/FSA or insurance for potential reimbursement.

We accept all major credit cards, debit cards, and HSA/FSA cards. Payment is processed securely at the time of order, and you'll receive detailed receipts for your records.

Yes, you can cancel or pause your subscription at any time through your account dashboard or by contacting our support team. There are no long-term contracts or cancellation fees.

No hidden fees. Our pricing is transparent and includes the cost of your medications, clinical oversight, and standard shipping. Any additional services or upgrades are clearly priced upfront.

Refund policies vary by product and circumstance. Generally, we cannot accept returns on prescription medications. If you have concerns about your order, contact our support team to discuss your options.